This Privacy and Cookie Notice sets out how Menskaftan uses the
information you provide when using our website and how we use
cookies on our website or mobile applications.
We are committed to safeguarding your personal information in line
with all applicable laws including the Nigerian Data Privacy
Regulations, 2019. Menskaftan is committed to ensuring that your
privacy is protected. Whenever we ask you to provide certain
information by which you can be identified when using this website
or related applications, be assured that it will only be used in
accordance with this privacy policy. Menskaftan may change this
policy from time to time by updating this page. You should check
this page regularly to ensure that you are aware of any changes.
Menskaftan is the data controller for the personal data collected
in connection with use of our services. We process personal data
in and out of Nigeria.
This privacy policy applies to:
Visitors to our websites and use of cookies Information we obtain about you How we use your information Sharing your information Where we store your personal information International data transfers Your rights of access to information Other rights you might have Complaints Changes to this policy statement How do we Collect Personal Information from you?
When you sign up to open an account on our website; When you sign up to our newsletter or updates; When you place an order on our Website; If you ask us to keep in touch with you;
If you ask us to receive personalized online content such as
targeted advertising;
If you complete a survey or send us feedback about our products,
Websites or stores;
If you contact or correspond with us (for example, by phone,
email or otherwise) to find out more about a product or our
after sale care and support services, to report a problem with
the Website or a product or for any other reason.
What Personal Information Do we Collect From You?
The personal information you give us may include your first and
surname, title, gender, birth date (day and month), email address,
phone number, physical address, financial information (such as
credit or debit card details), as well as shipping address,
billing address, and any other information that you consider
necessary to provide us with.
The list below contains certain personal data that we collect
automatically from your device when you visit our site;
IP address The type of device device unique identification number
Browser type, operating system, broad geographic location (e.g.,
country or city-level location) and other technical information.
We also collect information about how your device has interacted
with our site, including the pages accessed, current URL, time
you visited the site and links clicked. Collecting this
information enables us to better understand the visitors who
come to our site, where they come from and what content on our
site is of interest to them.
Information about Cookies
A cookie is a small text file with a small piece of data that a
website, app or other platform stores on your computer, tablet,
smartphone or any other similar device, with information on your
browsing and use, like a tag that identifies your device. Cookies
are necessary, for example, to facilitate browsing and understand
how users interact with platforms so they can be improved. They
are also useful to provide advertising according to user
preferences, as well as for other purposes detailed below. Cookies
do not damage your computer or device.
How We Use Your Data
We may use and share non-personal data we receive or collect from
you in accordance with the NDPR 2019. Specifically, we will only
share data about you where we have a legitimate interest to do so.
Menskaftan may use the above personal data held about you for the
following purposes: (purposes for which we need your consent are
marked *):
To carry out obligations arising from any contracts entered
between you and us and to provide you with information, products
and services that you request from us, i.e. to process and
complete your orders and to process your payments;
To remind you of products you have placed in your basket on the
Website, but have not purchased*;
To help us identify you and accounts you hold with us;
To administer and manage our site, including to confirm and
authenticate your identity, and prevent unauthorized access to
restricted areas of our site;
To conduct benchmarking and data analysis (for example,
regarding usage of our site and demographic analyses of visitors
of our site);
To understand how visitors use the features and functions of our
site;
To monitor and enforce compliance with applicable terms of use;
To manage and improve the Website and the services we provide
through the Website;
To tailor our Website content to your needs and preferences*;
To manage the security of the Website and data collected via the
Website;
To provide other services requested by you, as described when we
collect the data;
To prevent, detect, and investigate fraud, security breaches,
violations of law, and other misuse of the Website, and to
enforce our General Terms and Conditions.
To address any enquiries, correspondence, concerns or complaints
you have raised;
For our internal operations, including data analysis, testing,
research, statistical purposes and troubleshooting;
To notify you about changes to any element of the Website;
To provide you with information about other products and
services we offer that are similar to those that you have
already purchased or enquired about. We will only contact you by
email with such information if you have consented to this. More
information about this is set out below under the heading "legal
basis for processing"*;
To measure and understand the effectiveness of advertising we
provide to you and others;
To deliver relevant advertising to you, for example,
newsletters*; and
To make suggestions and recommendations to you about other
products or services that may be of interest to you
How We Share Your Data
We may also share your data with the following categories of
selected third parties in accordance with this Privacy Policy
Notice:
Service providers (for example, IT services), business partners,
suppliers and sub-contractors for the performance of any
contract we enter into with you (such as, but not limited to,
Website operations, payment services, shipments, fraud
investigations, bill collection, and affiliate and rewards
programs);
Analytics and search engine providers that assist us in the
improvement and optimisation of the Website;
Law enforcement or regulatory agencies, or authorised third
parties, in response to a verified request relating to a
criminal investigation or alleged illegal activity or any other
activity through the Website that may expose us and/or the user
or any third party to legal risks or liability.
These third parties who may receive your data will process that
data for the purposes specified above and in accordance with
applicable law. Menskaftan will retain a list of the third parties
with whom data is shared, which will be available upon request.
When we share your personal data with third parties we:
Require them to agree to use your data in accordance with the
terms of this Privacy and Cookie Notice, our Privacy Policy and
in accordance with the law; and
Only permit them to process your personal data for specified
purposes and in accordance with our instructions. We do not
allow our third-party service providers to use your personal
data for their own purposes.
Where We Store Your Personal Information
All information you provide to us is stored securely. Where we
have given you, or where you have chosen a password which enables
you to access certain parts of our systems you are responsible for
keeping this password confidential. We ask you not to share a
password with anyone.
Unfortunately, the transmission of information via the internet is
not completely secure. Although we will do our best to protect
your personal data, we cannot guarantee the security of your data
transmitted to our site; any transmission is at your own risk.
Once we have received your information, we will use strict
procedures and security features to try to prevent unauthorised
access.
Data Security
Appropriate measures have been put in place to prevent
unauthorized access to your data and from being accidentally lost.
We have limited access to only sister business GreenCutton and
other third parties that provide us with support in the services
that we offer which are;
Financial institutions, Technological service providers, Logistics and Delivery partners, Advertising and Marketing related partners. Your Rights
You have the following rights with regard to your personal
information:
Access: You have the right to access data we
hold about you. We will need you to prove your identity before
we release any personal data to you.
Rectification or erasure: You have the right to
request that we rectify or delete any personal data that we hold
about you (unless we have the legal right or obligation to
retain it).
Restriction: You have the right to restrict
your use of personal information if the data is inaccurate, our
use of the information is unlawful or if we no longer need to
use the data for the purposes for which we hold it.
Change of preferences: You can change your data
processing preferences at any time. For example, if you have
given your consent to direct marketing, but have changed your
mind, you can opt out of receiving marketing communications by
contacting us using the details provided below or clicking the
"unsubscribe" link in any communication you receive.
Automated decision making: You may object to
how we are using information about you and the right not to have
automated decisions made about you.
Data portability: You have the right to obtain
personal data we hold about you, in a structured, electronic
format, and to transmit such data to another data controller,
where this is (a) personal data which you have provided to us
and (b) if we are processing that data on the basis of your
consent (such as your marketing preference information) or to
perform a contract with you (such as to manage your online
account).
Further Details
If you are looking for more information on how we process your
personal data, or you wish to exercise your rights in respect of
your personal data, please contact [email protected]