As soon as your order is confirmed.

North America 7-10 business days, EMEA and Australia 7-14 business days, Lagos Within 24 business hours

No

Grab a tailor's measuring tape, a friend and then click on 'Register' button to get started. You do not need measurements if you select standard size or enter your preferred measurements at checkout.

No

Your measurements are saved when you first set up an account, so you do not need to take new measurements unless you choose to update or edit them.
To make changes, simply go to 'My Measurements' in your profile. Alternatively, you can choose a standard size or enter your preferred measurements at checkout.

Yes, you can add additional measurements for a family member or friend under your account.
Just be sure to save each set of measurements with the correct name on the summary page to avoid placing an order under the wrong profile.

We are unable to accept made-to-measure orders for children under 7 years of age.

You can only cancel your order 1 hour after your order has been confirmed. Please contact our customer experience team to start the process.

Yes, we understand that your measurement was captured in long sleeve.
Our tailor will determine the short sleeve or elbow sleeve from your long sleeve measurement.

No

Yes, please check "My Orders" in your profile to track your order
For any assistance, contact us at [email protected]

Made-to-measure orders (Kaftan, Agbada, and Tunics) are expected to fit well if the step-by-step DIY measurement video guide is followed carefully, correct size is selected or preferred measurements are entered accurately. However, if minor alterations are still needed, we’ll be happy to make the adjustments at no extra cost. Please note that the customer will be responsible for any shipping or delivery fees involved. Please contact our customer experience team to start the process.

No, you only need to create an account when you choose the DIY measurement option or login if you already have an account.

Please, click the Sign in/Register icon on the homepage and then choose “forgot your password”.

All garments under kaftan/trad, agbada and tunics are all made-to-measure except for items under the casuals and accessories category. Please click on size guide to find your perfect fit

This fit type is not as tight as the Slim fit especially around the chest. The trousers legs are a little wider.

This fit type is tighter than the classic fit especially around the chest. The trouser legs are usually narrow.